Returns & Guarantee

We want you to keep your Honewood because it earns its place on your counter - not because sending it back is a hassle. So we've made both the change-of-mind window and the guarantee as simple as we can.

Lifetime guarantee

Every Honewood is backed for life. If it ever stops bringing an edge back, we'll repair it, replace it, or refund it. We can stand behind that because of how it's built: solid walnut on steel bearings, with real diamond and ceramic discs - no plastic, no battery, no motor inside to wear out. There's simply very little that can fail. If yours ever does, email us and we'll take care of it.

30-day change of mind

If it's just not for you, you have 30 days from the day it arrives to send it back for a full refund - no need to explain why. We only ask that the sharpener comes back to us in resellable condition so we can pass it on. Once it reaches us, your refund goes back to your original payment method.

How to start a return

Email support@honewood.com with your order number and a line about whether it's a change-of-mind return or a guarantee claim. We'll reply with a return label and simple instructions - no forms to chase, no phone tree.

Damaged or faulty on arrival

If your Honewood turns up damaged or doesn't work as it should, don't send it back yet - email us a photo of the item first. We'll get a replacement on its way or refund you, and we cover the shipping both ways.

A quick, honest note

Give it a real try before you decide. Snap a knife to the marked angle, roll ten passes a side, and cut something. If that edge isn't the sharpest your kitchen has had, we'd genuinely like to know why - and either way, you're covered.

Questions

Anything at all about a return or the guarantee, email support@honewood.com.